PLAIN-LANGUAGE GUIDE
Medicine Access Enquiry Guide
First collect the medicine details shown on the prescription. Then share them through the secure enquiry form. This does not create a medicine order.
Short answer
A medicine access consultancy enquiry normally needs the medicine name, strength, pack, destination country and your contact details. A prescription upload is optional. Clinical suitability and any official access route must be considered by the treating clinician and the relevant authorised organisations.
Prepare these details before you send an enquiry
- Medicine nameUse the brand name exactly as it appears on the box or prescription.
- Strength and dosage formCheck details such as mg, mcg, tablet, capsule, vial or cream.
- Pack and quantityRecord the number of tablets, capsules, vials or other units in one pack.
- Destination countryState the country because requirements and possible routes vary by destination.
- Contact detailsUse an email address where you can receive the response.
What if you are not sure?
Do not guess a strength or pack. You can choose “I do not know / not listed” on the medicine page or leave an uncertain field blank. Ask the treating clinician or pharmacist to explain anything on the prescription that is unclear.
What this consultancy does not do
The site does not sell, stock, prescribe, import, dispense or deliver medicines. The form does not create an order or payment. An amount sent by email is an estimated medicine cost based on checked information; it is not our selling price, a stock guarantee or a binding offer.
Where to check official information
Official medicine information and access pathways differ by jurisdiction. Use these current United States and European Union resources as reference points, and follow the rules that apply in the destination country:
- FDA — Expanded Access information for patients (United States)
- European Medicines Agency — Medicines database (European Union)
- European Medicines Agency — Compassionate use (European Union)
OrphanDrug is not the FDA, EMA or any national regulator and does not make regulatory or clinical decisions. These links do not replace the rules of the destination country.